A ticket is used to submit requests online to our Customer Service Team.
Please submit a ticket if you have any questions regarding your order.
Please follow the steps below:
STEP 1: Log in your account and select "My Tickets".
STEP 2: Simply click on the + button to submit a ticket.
STEP 3: Select the topic that is most closely related to your issue.
STEP 4: After you have done so, you may find the answer to your question from the list of frequently asked questions, or enter keywords and click Find Your Answer to find more information that may answer your question.
If you have successfully found a solution to your question, you may click Problem Resolved. Otherwise, click Continue Submitting Tickets.
STEP 5: Please select the order which you have questions on and explain your issue with as many details as possible.
Please upload any photos if necessary. Then click "SEND" to continue
STEP 6: Your ticket is now successfully submitted. Our Customer Service Team will respond to your ticket within 1 business day. You may click on your ticket ID to view ticket details.
STEP 7: If we have not replied back to you yet and you would like to add any more information, you may click on the ticket ID and then click "Add to conversation" to supplement your description.
STEP 8: You may select "My Tickets" to check the ticket for any responses from us and track the progress of your tickets.