Refunds are processed within 15 business days after our receipt of package. The returned parcel remains your responsibility until it arrives to us, so remember to ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.
Articles in this section
- How do I track my returns?
- Can I have a full refund for the return?
- What is your return policy?
- What if I received a wrong item?
- What if I received a defected item?
- Which items cannot be returned or refunded?
- What is the status of my return or exchange?
- How long does it take for the refund to be processed?