FAQ
Got questions? We’ve made it easy for you! Check out our list of our frequently asked questions.
Orders
- Where am I able to find my orders?
- How do I cancel an order?
- How do I change my order?
- What is the status of my order?
- How do I track my orders?
- What should I do if I did not receive a confirmation email?
Delivery
- Why hasn't my shipping information been updated?
- Do you ship to other countries except for America?
- How to change my shipping address?
- Why was my order shipped separately?
- Do I need to be at my shipping address when my package is delivered?
- When I track my package,it says that the attempted delivery of my packafe was unsuccessful or my package was returned to sender.What should I do?
Return
- Why can't I withdraw the amount from my wallet?
- Will I get a full refund for my return?
- How long does it take for my refund to be processed?
- How do I track my returned item?
- What is the status of my returned parcel for refund?
- What is your return policy?
Payment
- Do you offer Cash on Delivery (COD) ?
- Why can't I redeem the discount on the coupon?
- Am I able to apply multiple discount codes?
- Why isn't my promo code applying?
- What if my credit card is rejected?
- Why was my payment was declined?
Products
- Where can I find your latest products?
- Am I able to be refunded the difference for a discount item?
- What does one-size mean?
- Where are your products sent from?
- Will you restock items that have sold out?
- What is the best way to choose my size?
Account
- How do I spend my wallet balance?
- How am I able to withdraw my wallet credit?
- Do I have to register to place an order?
- How do I reset my password?
- How do I submit a ticket?
- How do I change details on my MMC account?